Before contacting support
Check the FAQ, known limitations, access-error view, and current changelog. Restart DiskScope after any interrupted Windows update or installer operation.
Open troubleshootingHelp with DiskScope.
Start with the documentation and include enough diagnostic context for a useful response.
What to include
Include DiskScope version, Windows version, scan target type, exact error text, and steps to reproduce. Do not send private file contents or a full path list unless specifically required and reviewed.
Contact
Email support@retrace.enterprises with the subject "DiskScope 1.2 Support".
Publisher: Nova Labs, a Retrace Enterprises software branch.